Purchase Agreement

By accepting delivery of any product ordered from Hair Undeniable, you (“Customer”) agree to be bound by the terms and conditions listed below. You and Hairundeniable.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Hairundeniable.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Hairundeniable.com.

Acceptable Payment Methods

VISA MASTERCARD

PayPal (American Express and Discover cards customers can pay through PayPal)

No Purchase Orders, Fax or C.O.D. orders.

Shipping Methods

UPS Ground – 5 to 7 business days + 24-72 hours to process the order. UPS 3Day – 3 business days + 24-72 hours to process the order.

UPS 2Day – 2 business days + 24-72 hours to process the order.

UPS Next Day Residential – Delivery within 1 business day + 24-72 hours to process the order.

USPS Priority Mail – Delivery within 2 to 9 business days + 24-72 hours to process the order. (For Hawaii, Alaska, Puerto Rico, Guam, Virgin Island customers)

APO/FPO orders are ship out via USPS. Delivery will take approximately 1 to 3 weeks + 24-72 hours to process the order.

All orders require 24-72 hours processing time before shipping. Only USPS deliveries will be made on Saturday but not on Sunday. No UPS deliveries will be made on Saturday or Sunday.

All orders shipped within AZ will be charged state sales tax. Please note that the sales

tax for AZ orders is calculated based upon the total price of the order, including shipping and handling.

Exact delivery times to Hawaii, Alaska, Guam, Puerto Rico and Virgin Island cannot be guaranteed.

Hairundeniable.com will use either UPS, Fedex or USPS to ship out order.

Express Shipping is not available for PO Box or Military address. If you select express shipping method to PO box or military address shipping difference from express to priority shipping cost will be issued and package will ship priority mail.

Hair Undeniable reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to Hair Undeniable. Hair Undeniable is in no way responsible for any shipment that is not delivered and by purchasing from Hair Undeniable. You are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of Hair Undeniable.

Free Shipping

Within contiguous United States

Free shipping will automatically show when subtotal of item is over $70.00.

Hawaii, Alaska, US Territories, Military Installations (APO, MPO, DPO, etc) Unfortunately, we don’t offer free shipping due to high shipping cost to these areas but offer one of the inexpensive shipping cost to these areas.

International & Overseas

    1. Unfortunately, we do not offer free shipping to other countries outside of United States but continue to work with our shipper to give our overseas customers lower shipping rates.
    2. For Canada customers who select UPS Canada Standard shipping there will be a UPS brokerage fee. For more information see the rate at

About Free Shipping Delivery Method

We reserve the right to change the shipping method selected if there is a problem with the provided address and/or the shipping method that was selected. We reserves the right to substitute a comparable shipping method at our own discretion. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping.

 

Wrong item

If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail or fax you UPS pre-paid return label for you to send the wrong item back to us. However, if you can’t drop the item at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item back to us via USPS Priority mail and enclose the receipt inside box for us to refund the shipping cost back to you.

We will ship out correct item once we verify that you have mailed out incorrect item back to us.

If you want to get refunded we will refund once we receive item and inspect the item

If we don’t receive wrong item within 30 calendar days of you contacting us we will void out the UPS return label and reject the wrong item back to you.

Sales Tax

Sales tax is only required for orders shipping into state (New York) and where we have or may have nexus for state tax purposes under applicable laws

Physical Damage Policy

Physical damage to any product purchased at Hairundeniable.com will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, Hairundeniable.com will return any physically damaged item back to the customer at the customer’s expense.

Lost Package Policy

Lost package will go through trace department (UPS or/and USPS) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or store credit.

Processing Time

You can expect your order to be processed and ship out within 24-72 business hours from order time, and there are no problems with payment verification. Hairundeniable.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Changing Order

You may request to change your shipping address or shipping method once you submit your order. However, we can’t make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, contact us at 480-331-9318 during Hair Undeniable hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.

Cancelling an Order

Hairundeniable.com processes your order electronically, therefore, your order may be processed when you ‘complete purchase’. We will make every effort to stop the processing of your order if it has not shipped. Please contact us immediately at hairundeniable.com with Subject Cancel Order# or by phone during business hours.

Your order must be confirmed by Customer Service that it has not shipped from our warehouse. Once confirmed, you will be issued a refund.

Orders already shipped from our warehouse cannot be cancelled and will fall under the returns for refund policy.

Warranties; All Product Sold “AS-IS” or “With All Faults”

HAIRUNDENIABLE.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY HAIRUNDENIABLE.COM ARE NOT MANUFACTURED BY HAIRUNDENIABLE.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). HAIRUNDENIABLE.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. HAIRUNDENIABLE.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. HAIRUNDENIABLE.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES  ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Product Listing Policy

Hairundeniable.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web  site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Hairundeniable.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Hairundeniable.com are provided as resources to customers looking for additional information and/or professional opinion. Hairundeniable.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.